At GreenValleyHolidays.in, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website and use our services.
By using our website and services, you agree to the terms outlined in this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using our website or services.
1. Information We Collect
We collect two types of information from users:
1.1 Personal Information
Personal information refers to data that can be used to identify you personally. This includes:
- Contact Information: Name, email address, phone number, postal address.
- Booking Details: Information related to your travel bookings, such as travel dates, destinations, and preferences.
- Payment Information: Credit/debit card details, billing address (handled through secure payment gateways).
- Special Requirements: Health conditions, dietary preferences, mobility needs, etc., when provided for specific travel accommodations or services.
1.2 Non-Personal Information
Non-personal information includes data that does not identify you personally. This may include:
- Browser Information: Type of browser, operating system, and device type.
- Usage Data: Pages visited, time spent on the site, IP address, and referring websites.
- Cookies: We use cookies to improve your user experience, such as remembering your login details or tracking website traffic. You can control cookie settings through your browser.
2. How We Use Your Information
We use the information we collect to:
- Provide Services: To process bookings, manage travel itineraries, and provide customer support.
- Improve User Experience: To personalize your experience on our website and improve our services.
- Communication: To send you booking confirmations, updates, promotional offers, newsletters, or other information related to your travel needs.
- Payment Processing: To complete transactions related to your bookings, including handling payment information securely through third-party payment processors.
- Marketing: With your consent, we may send you promotional material or updates about our travel packages, offers, and events. You can opt-out of marketing communications at any time.
3. How We Protect Your Information
We take your privacy seriously and implement the following security measures:
- Encryption: Sensitive information, such as payment details, is encrypted using industry-standard Secure Socket Layer (SSL) technology.
- Access Controls: We restrict access to your personal data to authorized personnel only, who need it to perform their duties.
- Payment Processing: All payment transactions are processed through trusted third-party gateways, ensuring your financial information is kept secure.
- Data Retention: We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:
- Third-Party Service Providers: We may share your information with third-party service providers (such as payment processors, hotels, transportation companies, and tour operators) who assist in delivering our services. These providers are required to handle your data in a secure and confidential manner.
- Legal Requirements: We may disclose your information to comply with legal obligations, regulations, or a valid legal request, such as a subpoena or court order.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the new owner or entity.
5. Your Rights
As a user, you have the following rights regarding your personal information:
- Access and Correction: You can access and update the personal information we hold about you by logging into your account or contacting us directly.
- Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails or newsletters at any time by clicking the “unsubscribe” link provided in the communication or contacting us directly.
- Data Deletion: You have the right to request that we delete your personal data, subject to legal or contractual restrictions.
- Data Portability: In certain circumstances, you may request to receive a copy of your personal data in a structured, commonly used format.
To exercise these rights, please contact us at the details provided below.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences, analyze website traffic, and provide personalized content.
- Essential Cookies: These are necessary for the operation of our website and services (e.g., for maintaining session states, security, etc.).
- Performance Cookies: These cookies help us understand how visitors use our website, allowing us to improve its functionality and content.
- Targeting/Advertising Cookies: These cookies are used to deliver advertisements relevant to you based on your interests.
You can control cookie settings through your browser. However, please note that disabling cookies may affect the functionality of certain features on our website.
7. Children’s Privacy
GreenValleyHolidays.in is not intended for children under the age of 18, and we do not knowingly collect personal information from minors. If we learn that we have inadvertently collected personal information from a child, we will take steps to delete that information. If you believe we have collected information from a child, please contact us immediately.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the “Effective Date” at the top of this policy will be updated accordingly. Please review this policy regularly to stay informed about how we are protecting your data.
9. Third-Party Links
Our website may contain links to third-party websites. These external sites have their own privacy policies, and we are not responsible for the content or practices of these sites. We encourage you to review the privacy policies of any third-party websites you visit.